System Status
All Systems Operational
Website Operational
API Operational
Sandbox API ? Operational
Name Servers Operational
Redirector Operational
Support Site Operational
Zone deployment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hardware upgrades in San Jose data center Jan 18, 23:00 - Jan 19, 03:00 UTC
Update - We have pushed the schedule back by one day to allow for more preparation time at the data center.
Jan 17, 20:17 UTC
Scheduled - We'll be migrating and upgrading a couple of our servers in the San Jose data center which will involve replacing our zone update and Secondary DNS systems. During this time DNS resolution in this region will be slower and secondary zone transfers will be queued. We're budgeting up to 4 hours for this downtime, but expect it to take less time than that and will update you along the way.
Jan 16, 17:42 UTC
Past Incidents
Jan 18, 2017

No incidents reported today.

Jan 17, 2017

No incidents reported.

Jan 16, 2017
Resolved - Everything appears to be back to normal in our Tokyo data center now and Zone updates are going out quickly. As always please write support@dnsimple.com if you are having any issues.
Jan 16, 22:43 UTC
Update - The upgrade completed successfully and zone updates are clearing the backlog. For good measure, we are going to synchronize the entire region with rolling restarts of the name servers. DNS resolution will be unaffected while these restarts happen.
Jan 16, 19:24 UTC
Identified - We're in the process of applying a firmware upgrade to the hardware in our Tokyo data center which involves restarting the systems in Tokyo. Zone updates will be temporarily queued until the system comes back online and we can synchronize the region. We expect this to take less than an hour to complete and will update you on the progress.
Jan 16, 18:29 UTC
Resolved - This issue now appears to be fully resolved.
Jan 16, 10:45 UTC
Monitoring - Our payment processor has indicated that the issue should be fixed. We will continue monitoring it for a bit to ensure we are no longer seeing payment processing issues.
Jan 16, 10:27 UTC
Identified - We are currently seeing timeout issues coming from our payment processor. This is causing attempts to update billing information or make purchases through us fail. We have notified them of the issue and will update this incident as we hear more. DNS resolution and zone management are not impacted.
Jan 16, 10:09 UTC
Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017
Resolved - Everything appears to be back to normal. For good measure we have restarted the name servers in Amsterdam to get them to synchronize all of the latest zone changes and are receiving new zone changes quickly. As always, please write to support@dnsimple.com if you are still experiencing issues and thank you once again for your patience.
Jan 7, 02:59 UTC
Monitoring - We now have the affected server back online and it is processing zone updates as quickly as possible. We're continuing to monitor Amsterdam as everything gets back in sync. Thank you once again for your patience.
Jan 7, 00:43 UTC
Update - We're still working on getting the affected systems updated in Amsterdam and they should be coming back online shortly. Thank you again for your patience.
Jan 7, 00:10 UTC
Identified - We're working with our upstream provider to resolve a hardware issue in the Amsterdam data center. Until we can resolve the issue any zone changes or updates will be temporarily delayed and queued for this region. We apologize for any inconvenience and we're working as quickly as possible to resolve this issue.
Jan 6, 22:31 UTC
Jan 5, 2017

No incidents reported.

Jan 4, 2017

No incidents reported.